1. Refunds and Cancellation:

Customer Cancellation:

As a general rule Buyer shall not be entitled to cancel Order once placed.

If Buyer cancels his/her Order after placing it, “CANTEEN” shall have a right to charge 100% of the  Order  amount for breach of contract terms as a compensation for the damages suffered by   “CANTEEN”, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the  Merchants and PDPs.

Non-Customer Cancellation:

“CANTEEN” reserves the right to collect a penalty for the Orders constrained to be cancelled by “CANTEEN” for reasons not attributable to “CANTEEN”, including but not limited to:

in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;

failure to contact Buyer by phone or email at the time of delivering the Order booking;

failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at
the time of delivery; or

Unavailability of all items ordered by the Buyer at the time of booking the order. However, in the
unlikely event of an item in an Order being unavailable, “CANTEEN” will contact the Buyer on the
phone number provided to us at the time of placing the Order and inform Buyer of such
unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be
entitled to a refund to an amount upto 100% of the Order value.

In case of cancellations for the reasons attributable to “CANTEEN” or the Merchant or Delivery Partner,
“CANTEEN” shall not collect any penalty from the Buyer.